This Privacy Policy explains how M and M Group (“we”, “us”, “our”) collects, uses, protects and processes your personal information when you visit our website or use our services. We are committed to protecting your privacy and to complying with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable data protection laws in South Africa.
1. Information we collect
We may collect the following categories of personal information:
- Contact information — your name, email address, phone number and company name when you complete a form or contact us.
- Business information — details you provide about your organisation and the services you are interested in.
- Technical information — browser type, device information, IP address and pages visited, collected through cookies and similar technologies.
- Correspondence — records of your communication with us, including emails and support tickets.
2. How we use your information
We use your personal information to:
- Respond to enquiries and provide the services you request;
- Prepare quotes, proposals and contracts;
- Manage our client relationship and provide ongoing support;
- Improve our website, services and customer experience;
- Send you relevant updates and marketing communications where you have consented;
- Comply with legal and regulatory obligations.
3. Legal basis for processing
We process personal information on the following lawful grounds under POPIA:
- Consent — where you have given us permission to process your information;
- Contract — where processing is necessary to perform an agreement with you;
- Legitimate interest — where processing is necessary for our legitimate business interests and does not unfairly prejudice your rights;
- Legal obligation — where we are required to process information to comply with the law.
4. Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic and understand how visitors use our site. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect the functionality of certain parts of the website.
5. Sharing and disclosure
We do not sell, rent or trade your personal information to third parties. We may share information only:
- With trusted service providers who assist us in operating our business, under strict confidentiality agreements;
- Where required by law, regulation or a court order;
- With your consent or at your direction.
6. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When information is no longer needed, we securely delete or anonymise it.
7. Your rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Object to the processing of your information in certain circumstances;
- Request deletion of your information, subject to legal requirements;
- Lodge a complaint with the Information Regulator (South Africa).
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time and in accordance with POPIA.
8. Security
We implement appropriate technical and organisational measures to protect your personal information against loss, theft, unauthorised access and unlawful processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Third-party links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@mandmgroup.co.za.